Privacy Policy

We may collect the following data -

• Identity Data includes first name, last name, username or similar identifier, date of birth, gender, passport or national ID card data.
• Contact Data includes postal address, email address, telephone numbers and instant messaging account details.
• Transaction Data includes details about payments processed via our Site.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, locale, UTM parameters, attribution parameters, browser plug-in types and versions, and operating system, platform and other technology on the devices you use to access our Site.
• Profile Data includes your username and password, bookings made by you, your interests, the city or property you are interested in, your study course and destination, preferences (e.g. roommate, dates, budget), guarantor information, feedback and survey responses.
• Usage Data includes information about how you use our Site.
• Marketing and Communications Data includes your preferences in receiving marketing from us and third parties and your communication preferences.

We may use your information for the following purposes:

• to process your application for a accommodation;
• to administer your accommodation;
• to communicate with you and respond to your requests;
• to process payments
• to recover any unpaid sums due to us;
• to prevent and detect criminal activity, fraud and misuse of or damage to our property;
• to invite you to form part of our consumer panel or research groups;
• where we have your consent to do so, to contact you about other products and services that we think may be of interest to you;
• to personalize your visits to our website; and to help us develop the design and layout of our website to ensure it is as useful and enjoyable as possible.
• to provide you the various products/services available on our platform
• to conduct research and analysis of your behavior on our website to help improve our products/services/website
• to share with third parties whose services you may opt to avail through our website
• When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [[email protected]] Call us at: [🇬🇧 +44 203322614 | 🇮🇳 +91 8287902210 | 🇦🇺 +61 388070912] Or write to us: [[email protected]]

The type of cookie that we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie.

How you can refuse or opt out of cookies: Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to www.allaboutcookies.org.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.